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Senior Technical Writer
Instructional Designer

 
 
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iCoat Company

12020 Mora Drive, Santa Fe Springs, CA 90670
Phone: 800.832.2628 or 800.832.COAT | Fax: 866.946.1060

iCoat Company

www.iCoatCompany.com

  Instructional Designer

The iCoat Company provides special coatings for eyeglass lenses. One of their clients, a large warehouse chain, wanted to use this technology to coat their own lenses. They needed a training program developed to help teach the new laboratory technicians how to perform the tasks at each of the workstations throughout the coating process. They also needed a training program to teach the maintenance personnel how to perform maintenance activities on the various pieces of equipment used in the coating process, as well as how to handle and dispose of the chemicals used.

iCoat wanted the training to be "browser based" with video clips to show the techniques used throughout the process. To produce the streaming video effect iCoat wanted, I had to shoot and edit the video clips and then convert them to Flash. Built in Dreamweaver, the final training programs were ultimately delivered on autorun Thumb Drives.

In addition to producing the training program, the process of scripting, shooting, and editing the video and HTML files, aided iCoat in identifying areas where they could make process improvements. The training program also helped standardize their staff training.