Conducted a Business Process Review of the Irvine Company Help Desk system to identify duplication of effort, gaps in process steps, and create workflow diagrams. In addition, I also drafted/edited several policy and procedure documents that incorporated these workflows. The below flowcharts represent a small sample of those generated during this project. Generally, each process flow document contains two (2) flowcharts: (1) Client-side processes and (2) Help-Desk-side processes.

• Visio-HDF No2-New Hire-TIC
• Visio-HDF No4-Notification of Outages
• Visio-HDF No5-New Hire-IAC(F)
• Visio-HDF No6-Appl-Hrdw