San Diego County Administration Building  


Senior Technical Writer
Instructional Designer


Irvine Company

550 Newport Center Drive, Newport Beach, CA 92660
Corporate Offices -- 949.720.2000 | Homefinding Center -- 949.720-3234  or toll free 866.377.4228


  Senior Technical Writer
Business Process Analyst

Conducted a Business Process Review of the Irvine Company Help Desk system to identify duplication of effort, gaps in process steps, and create workflow diagrams. In addition, I also drafted/edited several policy and procedure documents that incorporated these workflows. The below flowcharts represent a small sample of those generated during this project. Generally, each process flow document contains two (2) flowcharts: (1) Client-side processes and (2) Help-Desk-side processes.